Return & Exchange Window
We offer refund / exchange within the first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
Eligibility Criteria
In order to become eligible for a return or an exchange, the following conditions must be satisfied:
- Unused Condition: The purchased item must be unused and in the same condition that you received it.
- Original Packaging: The item must be in its original packaging with all tags, labels, and accessories intact.
- Sale Items Exclusion: If the item was purchased on a sale or promotional discount, the item may not be eligible for a return or exchange.
- Damaged or Defective Items: Only such items are replaced by us (based on an exchange request), if such items are found defective or damaged upon delivery.
Exempted / Non-Returnable Products
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.
Inspection and Verification Process
For exchange / return accepted request(s) (as applicable):
- Once your returned product / item is received and inspected by us, we will send you an email notification to confirm receipt of the returned / exchanged product.
- If the returned item is approved after our quality check, your request (i.e. return / exchange / refund) will be processed in accordance with our policies.
Need Help with a Return?
Contact our customer service team with your order details and invoice:
Phone: 7999133198 | Mon - Fri (9:00 - 18:00)