Privacy Policy

Introduction

This Privacy Policy describes how Lakshya Studios and its affiliates (collectively "Lakshya Studios, we, our, us") collect, use, share, protect or otherwise process your information / personal data through our website https://lakshyastudios.in/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Personal data / information provided during sign-up/registering such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.
• Sensitive personal data such as bank account, credit/debit card, or other payment instrument information, collected with your consent.
• Behavioural data, preferences, and other information you choose to provide on our Platform.
• Transaction-related information on our Platform and third-party business partner platforms.

You always have the option to not provide information by choosing not to use a particular service or feature. If you receive an email or call from a person claiming to be Lakshya Studios seeking personal data like debit/credit card PIN or net-banking password, please never provide such information and report it immediately to an appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders.
• Enhance customer experience and resolve disputes.
• Troubleshoot problems and inform you about online and offline offers, products, services, and updates.
• Customise your experience and detect/protect against error, fraud and other criminal activity.
• Enforce our terms and conditions and conduct marketing research, analysis and surveys.

You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment partners. These disclosures may be required to:

• Provide you access to our services and products.
• Comply with our legal obligations and enforce our user agreement.
• Facilitate our marketing and advertising activities.
• Prevent, detect, mitigate, and investigate fraudulent or illegal activities.

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in good faith belief that such disclosure is reasonably necessary.

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We may refuse or delay deletion in the event of any pending grievance, claims, pending shipments or any other services. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line. We may verify such requests before acting on our request. Please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Grievance Officer